Office Admin/ Dispatcher
Armonk NY
Office Admin/ Dispatcher
Full Time • Armonk NY
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Health insurance
- Bonus based on performance
- Competitive salary
Company Overview:
At Mr. Rooter of Westchester, we are committed to delivering exceptional plumbing services with honesty, professionalism, and outstanding customer care. As part of a trusted national brand, we take pride in serving our community with skilled workmanship, integrity, and reliability. We believe our employees are our greatest asset and strive to create a positive, supportive work environment where hard work is recognized, professional growth is encouraged, and every team member has the opportunity to build a rewarding career. If you're looking to join a company that values teamwork, respect, and excellence, we'd love to have you on our team.
Job responsibilities:
Job responsibilities:
- Answer incoming calls professionally and provide exceptional customer service.
- Schedule and dispatch plumbing technicians efficiently based on priority, location, and availability.
- Coordinate daily service appointments and communicate updates with customers and technicians.
- Prepare, review, and process work orders, invoices, and customer documentation.
- Maintain accurate customer records and update information in company software.
- Monitor technician schedules and ensure timely arrival to appointments.
- Follow up with customers regarding service completion, satisfaction, and outstanding matters.
- Assist with permit applications and job coordination when required.
- Communicate with vendors, customers, insurance companies, and property managers as needed.
- Order office supplies and assist with general office administration.
- Support the accounting department with basic administrative tasks, including payment processing and documentation.
- Maintain organized digital and paper filing systems.
- Respond to emails promptly and professionally.
- Work closely with management to ensure smooth daily operations.
- Assist with special projects and perform other administrative duties as assigned.
Preferred Qualifications:
- Previous experience in dispatching, customer service, or office administration.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience with dispatch or scheduling software is a plus.
- Positive attitude, dependable, self-motivated, and a team player.
- Ability to prioritize tasks and solve problems efficiently.
Compensation: $25.00 per hour
Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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Consistent Work
Generous Compensation
Bonus Potential
Insurance Benefits Offered
Retirement Benefits Offered
Paid Time Off
Over 47 Years of Excellence